Shipping & Return Policy

Wikka Fragrance Solutions – Shipping & Return Policy

Thank you for your interest in Wikka Fragrance Solutions! This Shipping & Return Policy outlines the details regarding delivery, installation (if applicable), and return processes for our products and services.

1. Shipping:

  • We offer shipping to locations across India.
  • Shipping costs will be determined by the size and weight of your order, as well as your delivery location.
  • The estimated shipping timeframe will be communicated during the checkout process.
  • We will provide you with a tracking number once your order ships, allowing you to monitor its progress.

2. Installation:

  • For certain fragrance solutions, particularly those designed for larger spaces or involving complex installations, we may offer installation services.
  • The cost of installation will be included as a separate line item during the quote or checkout process.
  • Our team will work with you to schedule a convenient installation time.

3. Returns & Exchanges:

  • Due to the customized nature of our fragrance solutions, we generally do not accept returns or exchanges.
  • However, if you have any concerns with your order upon arrival, please contact us immediately. We will work with you to find a satisfactory resolution, which may include replacement of defective parts or adjustments to the fragrance solution.

4. Damaged Products:

  • In the rare case that your order arrives damaged, please contact us within [number] days of receipt.
  • We will arrange for the return of the damaged product and ship a replacement free of charge.

5. Return Process:

  • If in exceptional circumstances a return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  • You are responsible for all shipping costs associated with returning a product.
  • Once we receive the returned product and verify its condition, we will issue a refund for the product cost, excluding any original shipping charges.

6. Contact Us:

If you have any questions about our Shipping & Return Policy, please contact us at [insert contact information].

Please Note: This Shipping & Return Policy may be subject to change. We recommend checking this page for the latest information before placing an order.