Wikka Fragrance Solutions – Shipping & Return Policy
Thank you for your interest in Wikka Fragrance Solutions! This Shipping & Return Policy outlines the details regarding delivery, installation (if applicable), and return processes for our products and services.
1. Shipping:
- We offer shipping to locations across India.
- Shipping costs will be determined by the size and weight of your order, as well as your delivery location.
- The estimated shipping timeframe will be communicated during the checkout process.
- We will provide you with a tracking number once your order ships, allowing you to monitor its progress.
2. Installation:
- For certain fragrance solutions, particularly those designed for larger spaces or involving complex installations, we may offer installation services.
- The cost of installation will be included as a separate line item during the quote or checkout process.
- Our team will work with you to schedule a convenient installation time.
3. Returns & Exchanges:
- Due to the customized nature of our fragrance solutions, we generally do not accept returns or exchanges.
- However, if you have any concerns with your order upon arrival, please contact us immediately. We will work with you to find a satisfactory resolution, which may include replacement of defective parts or adjustments to the fragrance solution.
4. Damaged Products:
- In the rare case that your order arrives damaged, please contact us within [number] days of receipt.
- We will arrange for the return of the damaged product and ship a replacement free of charge.
5. Return Process:
- If in exceptional circumstances a return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- You are responsible for all shipping costs associated with returning a product.
- Once we receive the returned product and verify its condition, we will issue a refund for the product cost, excluding any original shipping charges.
6. Contact Us:
If you have any questions about our Shipping & Return Policy, please contact us at [insert contact information].
Please Note: This Shipping & Return Policy may be subject to change. We recommend checking this page for the latest information before placing an order.