Shipping policy

Effective Date: 12 October 2026
Website: https://wikkafragrances.com

At Wikka Fragrances, operated by Wikka Fragrance Solutions, we aim to deliver your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery, and shipment-related procedures.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable.

• Orders are generally processed within 1–2 business days.

• Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

• Processing may take longer during high-demand periods or due to unforeseen operational circumstances.

• You will receive an order confirmation after successfully placing your order.

Order processing time is separate from shipping and delivery time.

2. Shipping and Delivery Time

Estimated delivery times depend on your location, courier availability, and other logistical factors.

• Metro cities: Estimated 3–7 business days after dispatch.

• Other cities and towns: Estimated 5–10 business days after dispatch.

• Remote locations: Delivery may take additional time depending on courier coverage.

These are indicative estimates, not guaranteed delivery dates. Actual delivery times may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the delivery location, order value, package weight, and applicable promotional offers.

If free shipping is offered on eligible orders, the applicable conditions will be communicated on our website or during checkout.

No undisclosed shipping charge will be added after an order is placed, except where permitted by applicable law and agreed to by the customer.

4. Order Tracking

Where tracking is available, you may receive a shipping confirmation containing your tracking number and courier details after your order has been dispatched.

You can use the tracking information provided to check your shipment status.

Please allow some time for the courier's tracking system to update after dispatch.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, phone number, postal code, and any necessary delivery instructions.

If you identify an error in your shipping details, contact us as soon as possible at admin@wikka.in.

We will try to assist with corrections before dispatch, but address changes may not be possible after the order has been shipped.

Additional delivery attempts or charges, where applicable, will be communicated transparently and handled in accordance with applicable law.

6. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will coordinate with the relevant courier, where necessary, to investigate the delay or delivery status.

Delivery may be affected by circumstances such as extreme weather, logistical disruptions, incorrect address details, public holidays, or other events beyond our reasonable control.

This policy does not limit any consumer rights or remedies available under applicable law if an order is lost, not delivered, or otherwise not fulfilled as agreed.

7. Damaged Packages or Incorrect Products

Please inspect your shipment upon delivery.

If you receive a damaged package, a defective product, or an incorrect item, contact us within 48 hours of delivery, where possible, so we can investigate promptly.

Please provide your order number, a description of the issue, and photographs of the product and packaging, if available.

We will review your request and arrange an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with our Return and Refund Policy and applicable law.

The absence of an unboxing video or photograph will not automatically remove any rights you may have under applicable law.

8. Multiple Shipments

In certain circumstances, items from the same order may be shipped separately due to product availability, packaging requirements, or logistical considerations.

Where applicable, tracking information may be provided separately for each shipment.

9. Delivery Attempts

Our courier partners may attempt delivery according to their standard procedures.

Please ensure that someone is available to receive the shipment at the specified address and that your contact details are correct.

If delivery fails because the recipient is unavailable or the address is incorrect, the courier may arrange another attempt or return the package to us, subject to its delivery procedures.

If a shipment is returned to us, we will contact you to discuss the available options in accordance with applicable law and our order policies.

10. International Shipping

International shipping availability, delivery timelines, customs requirements, and applicable charges may vary by destination.

If international delivery is offered for a particular order, any relevant shipping charges and additional requirements will be communicated where applicable before checkout.

Customers are responsible for complying with destination-country import requirements to the extent legally applicable. Any duties or taxes payable by the recipient will be disclosed where known and handled according to the shipping arrangement.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at admin@wikka.in.

Orders that have not been dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible through the standard process.

Eligible refunds for cancelled orders will be processed in accordance with our Return and Refund Policy and applicable law.

12. Contact Information

For shipping, delivery, or tracking enquiries, please contact:

Business Name: Aryan Essentials Private Limited
Brand: Wikka 
Website: https://wikkafragrances.com
Email: admin@wikka.in
Phone: +91 9910412303

Please include your order number in all shipping-related enquiries so that we can assist you efficiently.

Wikka Fragrances aims to provide a reliable delivery experience and resolve shipping-related concerns fairly and transparently, in accordance with applicable laws and consumer rights.