Privacy policy

Effective Date: 12 October 2026
Website: https://wikkafragrances.com

At Wikka Fragrances, operated by Wikka Fragrance Solutions (“Wikka,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you visit our website or make a purchase.

1.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account information, if you create an account

1.2 Order and Transaction Information

When you purchase our products, we may collect information about your orders, purchased products, order value, delivery details, payment status, and transaction references. Payments are processed through third-party payment service providers. We do not intentionally store complete payment card details on our servers.

1.3 Product and Service Enquiries

If you contact us regarding fragrances, aromatherapy products, personal care products, scent solutions, or other services, we may collect the information you provide to respond to your enquiry.

1.4 Website Usage Information

We may collect information about your interactions with our website, including pages visited, products viewed, search queries, referral sources, browsing activity, and approximate location derived from your IP address.

1.5 Device and Technical Information

We may collect your IP address, browser type, operating system, device identifiers, and related technical information to maintain website functionality, improve performance, and help prevent fraud.

1.6 Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to remember preferences, maintain shopping cart functionality, analyse website traffic, measure advertising performance, and improve your shopping experience.

You can manage cookies through your browser settings and, where available, our website's cookie consent controls. Disabling certain cookies may affect website functionality.

2. How We Use Your Information

We may use your personal information to:

  • Process, confirm, fulfil, and deliver your orders.

  • Manage payments, refunds, returns, cancellations, and customer support.

  • Communicate order updates, delivery notifications, and service-related information.

  • Respond to enquiries about our products and services.

  • Send promotional offers, product updates, and marketing communications where permitted by applicable law.

  • Personalise your shopping experience and recommend relevant products.

  • Analyse website traffic, customer preferences, and marketing campaign performance.

  • Maintain website security, detect suspicious transactions, and prevent fraud.

  • Improve our products, services, website functionality, and customer experience.

  • Meet applicable legal, tax, accounting, and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information to third parties for money. We may share relevant information with trusted third parties when necessary to operate our business, including:

Payment Providers: To securely process payments and refunds.

Shipping and Logistics Partners: To deliver orders and provide tracking updates.

E-commerce and Technology Providers: Including Shopify and other service providers supporting website hosting, store operations, analytics, and customer support.

Marketing and Analytics Providers: To measure advertising effectiveness, understand website activity, and deliver relevant marketing where permitted and subject to applicable consent requirements.

Professional and Legal Advisers: Where necessary for legal, accounting, compliance, or business purposes.

Government and Regulatory Authorities: When disclosure is required by law, legal process, or a valid request from an authorised authority.

We require service providers handling personal information on our behalf to use it only for appropriate purposes and apply suitable confidentiality and security safeguards, subject to their applicable contractual and legal obligations.

4. Payments and Third-Party Services

Payments made through our website may be handled by third-party payment gateways. Your payment information will be subject to the privacy and security policies of the relevant provider.

Our website may also contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices, content, or security of those external services. We encourage you to review their privacy policies before sharing information with them.

5. Marketing Communications

If you subscribe to our communications or otherwise provide the necessary permission, we may send you promotional emails, messages, offers, and updates about Wikka Fragrances.

You can opt out of promotional emails at any time by using the unsubscribe link in the email or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential transactional or service-related messages, such as order confirmations and delivery updates.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable law.

7. Data Security

We implement reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction or updating of inaccurate information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

  • Raise a concern or submit a complaint about how your information is handled.

To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate authorisation where required by law. We do not knowingly collect personal information from children under 13 for this purpose.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. International Data Transfers

Some of our service providers may process or store information outside India or in jurisdictions different from your own. Where such transfers occur, we will take reasonable steps to ensure that the handling of personal information complies with applicable legal requirements.

11. Privacy Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or applicable laws.

Any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Business Name: Aryan Essentials Private Limited
Brand: Wikka 
Website: https://wikkafragrances.com
Email: admin@wikka.in
Phone: +91 9910412303

We will make reasonable efforts to review and respond to privacy-related requests within the time required by applicable law.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required for particular processing activities, we will seek that consent separately as appropriate.